Privacy Policy

Welcome to Ocean Bubbles South! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. By using Ocean Bubbles South, you agree to the collection and use of information in accordance with this policy. Ocean Bubbles South is a food ordering and delivery application operated by Ocean Bubbles South and developed by SerialTech Lab.

• Account Information

  When you create an account, we collect your name, email address, phone number, and profile information. If you sign in with Google, we receive your basic profile information from Google.

• Order Information

  We collect details about your orders including items purchased, customizations, order history, payment information, and delivery preferences.

• Location Data

  With your permission, we collect location data to provide delivery services, show nearby options, and improve our service coverage. You can disable location access in your device settings.

• Device Information

  We automatically collect device information including device type, operating system, unique device identifiers, and push notification tokens for order updates.

• Usage Data

  We collect information about how you interact with the app, including pages visited, features used, and time spent in the app to improve our services.

• Order Processing

  To process and fulfill your orders, manage payments, and coordinate deliveries to your specified address.

• Communication

  To send order confirmations, delivery updates, and respond to your inquiries through push notifications, email, or in-app messaging.

• Loyalty Program

  To track and manage your loyalty points, provide rewards, and offer personalized promotions based on your order history.

• Service Improvement

  To analyze usage patterns, improve app functionality, and enhance the overall user experience.

• Security

  To protect against unauthorized access, fraud, and ensure the security of your account and transactions.

We use push notifications to keep you informed about your order status, delivery updates, promotional offers, and important account information. You can manage your notification preferences in the app settings or through your device settings at any time.

Our app uses location services to provide accurate delivery addresses, show your location on maps when adding delivery addresses, and improve our delivery service. Location data is only collected when you actively use location features. You can disable location access through your device settings, though this may limit certain app functionality.

Payment processing is handled securely through our payment partners including BML Gateway for local payments. We do not store complete credit card numbers on our servers. Payment information is encrypted and processed according to industry security standards (PCI-DSS compliance).

• Service Providers

  We share information with third-party service providers who assist in payment processing, delivery services, cloud hosting (Supabase), and analytics.

• Business Operations

  Order details are shared with Ocean Bubbles South staff to prepare and deliver your orders.

• Legal Requirements

  We may disclose your information if required by law, legal process, or government request.

We implement industry-standard security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication methods, and regular security audits. Your password is encrypted and never stored in plain text. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Access & Update

  You can access and update your personal information through the app's profile settings at any time.

• Delete Account

  You may request deletion of your account and associated data by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

• Marketing Opt-Out

  You can opt out of promotional communications through the app settings or by following unsubscribe instructions in our emails.

• Data Portability

  You may request a copy of your personal data in a portable format by contacting us.

Ocean Bubbles South is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through the app or via email. Your continued use of Ocean Bubbles South after any changes indicates your acceptance of the updated policy.